HW2 is a game that I loved dearly, my friends and I began playing it a ton, especially back in June and July, but unfortunately I was hit with a bug that affected my in-game stats, changing my time played to like 9 hours, making my favorite leader disappear, locking up the last few cutscenes in theater, etc. Not a big deal for some sure, but I have a ton of OCD when it comes to this stuff and it really prevents me from playing the game in fear that I'll make it somehow worse. I reached out to support back on July 6th and got a response from them saying they were looking into it on July 17th, til this day I haven't gotten any new responses from the "Support" team, and still suffer from this bug. Nearly 2 months since their last response and complete silence since then. It's frustrating not being able to get support on a game that I spent a lot of money on, buying every single DLC that isn't blitz packs. I doubt many will read this, but I just thought I'd share my story on why I stopped playing, and maybe other could relate and share their stories as well.
My frustration with HW2 and the lack of support.