It annoys me when players who don't like the game pretend that they are this oppressed minority when I would say most threads on here are negative. Lets not pretend here. I've tried making numerous positive threads that last about 1 page before losing popularity. Then a thread as simple as "one thing you don't like" will have hundreds of replies in a few days.
Granted, no one should be told to leave the game, but players who don't like the game are certainly the majority on waypoint. This doesn't justify the poor communication that the OP is describing. Just don't want people to get the wrong idea that everyone with a negative view towards the game gets ostracized by the community when most probably agree with you.