Forums / Games / Halo: The Master Chief Collection (Xbox)

[Locked] MCC Insiders Troubleshooting Guide

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This post is a Troubleshooting guide to two currently-active bugs and the mitigation steps needed to get around them. These issues have been identified through the help of everyone here in the MCC Insider program and our partners are working with us to help alleviate these issues.

BUG 1: UNABLE TO INSTALL MCC INSIDER
Some individuals are experiencing the inability to select the Install button from within the Xbox Insider App. Here are some steps to mitigate that issue.

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  1. Press the Xbox Jewel (“guide button”) and navigate to “Settings” inside of the System tab.
  2. Highlight “System” and select “Console Info”.
  3. Choose to “Reset Console” with the “Reset and keep my games & apps.”
Once you have re-added your profile to the Xbox and navigated the MCC Insider Program page from within the Xbox Insider Program you will be able to install the game again.

BUG 2: INSTALLATION CORRUPTION
We are currently in the process of testing a fix with the help of our partners at Xbox. We currently have a control and an alpha group to help test this out and showcase a difference in results for our installation corruption rates.
If you have corruption, you will easily see it when you navigate into a campaign menu or a multiplayer custom match. You will not be able to navigate appropriately or won’t be able to load into a game.

Example 1
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Example 2
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Example 3
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The resolution to fix this issue is simply to uninstall the build entirely and allow it to install without adjusting anything through intelligent delivery install. This will resolve your problem with corruption.