out of curiosity, did you contact fandango customer service, or monster customer service? and how long did it take for a reply? I've tried to contact monster 2 times, and waited about a week each time, but heard nothing yet.
Update: Fandango Rewards just got back to my original email. They responded with "We have forwarded your email to the appropriate department for further review and follow up, and will contact you again by email once we have more information regarding your request."
So, I am not sure if anyone else is still having issues with (Error Code #90604). I have tried multiple times with the suggestions other users have suggested. I have tried compressing the image to be under 5mb, and even changing the picture to black and white. Yet I am still having trouble with that error, and I still haven't heard back from customer support. I'm hoping maybe there are some more suggestions I could try to get this to work. I really don't wanna be out the money as I have like receipts that just wont upload for some reason :(I am having this experience as well. Any information on this would be great...
It's a waiting game again. I'll let you all know when I finally get some information about what is going on here.
I contacted the fandango rewards through the FAQ page on the website.
I've also taken the advice from others on here and have created a second account with a different email, and finally I was able to successfully submit a receipt. I have not heard back from Fandango Rewards regarding the follow-up email I posted here before.
So for those still experiencing Error #90604, I believe it has to do with an account verification issue. I recall on my first account the verification email did not come through, so I requested another email and then they both showed up simultaneously. But then I could never get the receipts to submit properly. This time the verification email showed up instantly and I was able to submit a receipt successfully. Not saying this is the reason we are experiencing this error but is just a result of my experiences.
Hope this helps!!