Forums / Support / Halo Waypoint Support

Service Record Problem Detected

OP JB Linken

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Update 2/23/2019 - Halo 3, Halo 3: ODST, and Halo: Reach Service Records are loading again here on Halowaypoint.com. Thanks everyone for tracking this issue and thanks 343i for fixing it!

What causes the previous Services Records to go down so frequently?

I am aware that playing a game or two in these titles will cause them to resync on the website, and I have done this myself a handful of times.

However at the moment, whenever I try to check the Halo 3, Halo 3: ODST, or Halo: Reach service record of any player, not just my own, I am given the Problem Detected screen.

I think this has to do with the Xbox Live issues that were encountered a few days ago.
JB Linken wrote:
What causes the previous Services Records to go down so frequently?

I am aware that playing a game or two in these titles will cause them to resync on the website, and I have done this myself a handful of times.

However at the moment, whenever I try to check the Halo 3, Halo 3: ODST, or Halo: Reach service record of any player, not just my own, I am given the Problem Detected screen.

I think this has to do with the Xbox Live issues that were encountered a few days ago.
I agree, the Reach service records have been down for a few days now. Around the same time Xbox live started messing up.
JB Linken wrote:
What causes the previous Services Records to go down so frequently?

I am aware that playing a game or two in these titles will cause them to resync on the website, and I have done this myself a handful of times.

However at the moment, whenever I try to check the Halo 3, Halo 3: ODST, or Halo: Reach service record of any player, not just my own, I am given the Problem Detected screen.

I think this has to do with the Xbox Live issues that were encountered a few days ago.
I agree, the Reach service records have been down for a few days now. Around the same time Xbox live started messing up.
I appreciate the reply. I haven't been able to get anyone to confirm they are experiencing issues as well before you so thank you.

Are you not able to load Halo 3 or Halo 3: ODST service records as well?
JB Linken wrote:
JB Linken wrote:
What causes the previous Services Records to go down so frequently?

I am aware that playing a game or two in these titles will cause them to resync on the website, and I have done this myself a handful of times.

However at the moment, whenever I try to check the Halo 3, Halo 3: ODST, or Halo: Reach service record of any player, not just my own, I am given the Problem Detected screen.

I think this has to do with the Xbox Live issues that were encountered a few days ago.
I agree, the Reach service records have been down for a few days now. Around the same time Xbox live started messing up.
I appreciate the reply. I haven't been able to get anyone to confirm they are experiencing issues as well before you so thank you.
No problem! I am constantly checking my stats after each game to see if it counted as a win or loss because I noticed that I’ve been getting random losses and I’m guessing it’s due to network problems on Reach itself that contributes to these losses. Waypoint is just so great and convenient when it actually works, but as of late, it’s been very very frustrating. Lol
It’s not working for me either. I don’t normally check anymore, but there was another Waypointer who mentioned not being able to see theirs which is when I checked. I think the Reach issues have to do with the ongoing server maintenance they’ve mentioned. As for Halo 3, I’m guessing it is related to the XP issues in that game (none earned for a win). As for why that itself is happening is unknown. So lots of weird stuff going on haha.
It happened to me in those 3 servers.
I have the problem 3 days ago
tuhin94 wrote:
It’s not working for me either. I don’t normally check anymore, but there was another Waypointer who mentioned not being able to see theirs which is when I checked. I think the Reach issues have to do with the ongoing server maintenance they’ve mentioned. As for Halo 3, I’m guessing it is related to the XP issues in that game (none earned for a win). As for why that itself is happening is unknown. So lots of weird stuff going on haha.
It happened to me in those 3 servers.
I have the problem 3 days ago
I appreciate you both! Thank you for checking I wanted to confirm it was not just me.
Let me know If you get access soon mate
Thanks to you bro
Let me know If you get access soon mate
Thanks to you bro
You got it!

Just checked and no luck yet, but I think progress is being made. I noticed last night that my Xbox Live status was missing completely from my profile. It's back now so I'm going to take that as a good sign.
JB Linken wrote:
Let me know If you get access soon mate
Thanks to you bro
You got it!

Just checked and no luck yet, but I think progress is being made. I noticed last night that my Xbox Live status was missing completely from my profile. It's back now so I'm going to take that as a good sign.
I hope bro we need it back. My rank and condecoration is being progress in halo reach, I think the problem is here
I hope they bring the waypoint service records back up because I tried getting MP in Reach and the 360 waypoint app shows my 4 record but says error loading Reach record. So I believe they are a related issue to this site not showing records for 3, ODST, and Reach.
I hope they bring the waypoint service records back up because I tried getting MP in Reach and the 360 waypoint app shows my 4 record but says error loading Reach record. So I believe they are a related issue to this site not showing records for 3, ODST, and Reach.
I hope they bring it back , Idk why, but It don't work yet
Was trying to check my Reach record in the 360 app now and encountered a loading error, so it's nice to see this isn't just me. Hope they get this fixed soon
GTTM Elite wrote:
Was trying to check my Reach record in the 360 app now and encountered a loading error, so it's nice to see this isn't just me. Hope they get this fixed soon
This thread is more about the Service Records here on the website, but it could be linked to the 360 Waypoint App too.

I’ve been hearing about some issues with the App lately.
I’m trying to access my Halo 3 service record but it just comes up with “Problem Detected” and says “Well, this is embarrassing. Looks like we have some problems on our end.” That’s all it says, It’s annoying. I asked Microsoft about it but they just sent me to these forms :(. Please fix.
I’m trying to access my Halo 3 service record but it just comes up with “Problem Detected” and says “Well, this is embarrassing. Looks like we have some problems on our end.” That’s all it says, It’s annoying. I asked Microsoft about it but they just sent me to these forms :(. Please fix.
You’re in the right place! We’re checking constantly and I’ll update when mine is fixed.

This has happened before and was resolved so I think it’s just a matter of time.
I have the same problem
Is anyone at 343i is trying to fix it ?
I hope they fix it very fast
HOW CAN I LIVE WITHOUT MY SERVICE RECORD !?!?!??!
It's been ten days since the stats for reach have been down. To anyone involved with the upkeep of halo reach; how much longer are these features going to be unusable? Is there and approximate date when they should be back up?

Any information is greatly appreciated
It's been ten days since the stats for reach have been down. To anyone involved with the upkeep of halo reach; how much longer are these features going to be unusable? Is there and approximate date when they should be back up?

Any information is greatly appreciated
TEN DAYS ?!?!
i've found this problem only 3 days ago !!!
hope by 15 of february all will be back to normal
BUT i'm not from 343 so don't wait until february 15th
Yeah, I haven't been able to check stats since the end of January.
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