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Halo 4 Ban FAQ

OP Forum Team

The following FAQ should answer some of your questions about Halo 4 bans. We will update this FAQ as necessary.

I received an in-game message saying I've been banned. Why?

If you are checking this page because of an in-game message, it is likely that you have been banned for violating the terms of use and/or committing a code of conduct violation. It is also possible, in the case of an especially egregious violation, that your Xbox 360 system itself is now banned from Matchmaking. The duration of this ban is based on the type, frequency or nature of the committed violation. In most cases, Custom Games will still be available. In extreme cases, they will not.

What types of actions can result in a ban?

Types of violation include, but are not limited to, the following example actions:

  • Manipulating network conditions to give yourself an advantage, or to the detriment of the experience for other players.
  • Modifying your Xbox 360 hardware or game software and services in any way.
  • Skill, EXP, or credit boosting, deleveling, idling through games, cheating, habitual quitting or any other type of unsociable and unsportsmanlike behavior.
  • Impersonating a 343 Industries or Microsoft employee on Xbox LIVE with intent to defraud or cause harm to other players.
I shouldn't be banned. My brother/sister/dad/mom/friend must've logged on with my account and done bad things. Will you please reverse my ban?

If this is indeed the case, we do understand your frustration. However, it is your sole responsibility to keep your account information secure and not share it with others who would abuse it. We have no way of detecting who is playing with your account, and if your gamertag is caught making naughty, you will be banned. Those are the rules.

Will lag (poor or intermittent network performance) or occasional disconnects due to inconsistent network conditions result in a ban?

Lag, poor network performance, or occasional disconnects will not result in a ban. Please note that while this process is automated, it is accurate. Bans are certainly legitimate, and will stay in force for their stated duration. To keep your matchmaking privileges in good standing, immediately cease any unsociable behavior and wait out the ban.

You can't prove I did anything. Will you reverse my ban?

Our automated system builds up a digital case of wrongdoing before any ban is enacted. If you accidentally disconnect a time or two, you won't get banned. Instead the system looks for patterns that can't happen accidentally. If the banhammer detects enough wrongdoing, you were doing wrong.