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[Locked] "Help! I didn't get my Helioskrill!"

OP Chimera30

For players going after the coveted Helioskrill and other armors by playing Halo: The Master Chief Collection, a common issue is that the armor and helmet don't appear in the Halo 5: Guardians REQ collection after unlocking the requisite achievements in MCC. If you are suffering from this issue, worry not! Below is a list of steps you can take that has solved the issue for most players with this problem.

Here's what you can do if you're having trouble getting Helioskrill through playing MCC. These steps should also work for Mark VI GEN1 and Mark VI GEN1 Scarred, which are also obtained by getting achievements in MCC.
  • Verify that you have received the appropriate achievement in MCC: "Legend" for Helioskrill, "Cairo Station" for Mark VI GEN1 Scarred, or "Your Journey Begins" for Mark VI GEN1. If the achievement isn't there, check your MCC Service Record on Waypoint for any missing campaign missions.
  • If you have the achievement and still don't have the armor, take the following steps:
  1. Close Halo 5.
  2. Open MCC and the Halo Channel app.
  3. In MCC, change a customization item, such as an emblem, nameplate, multiplayer skin, etc.
  4. Begin any campaign mission or play a round of multiplayer in MCC. This should ensure your game syncs with the Halo servers.
  5. Go back to Halo 5, and check your REQ collection.
If you have taken all these steps and your armor still didn't unlock, feel free to make a post in the H5 Support Forum detailing the steps you've taken and any additional troubleshooting you've done.

And remember: Helioskrill and the other MCC armors are available in REQ packs in Halo 5, so if all else fails, you can keep playing Halo 5 to eventually unlock the armors through REQ packs.
One more thing: once you unlock the armor(s), it will appear directly in your REQ collection. It won’t come in a special REQ pack.