Forums / Support / Halo 5: Guardians Support

REQ Packs not showing up after redeeming code

OP Zopner

Redeem REQ code on xbox.com but my REQ packs have not shown up in Halo:5
Xbox support gave me a support case #1355165879

they show the code being redeemed but referred me to you.
Hi Zopner, you can try doing a hard reset of your XBox One console and see if the pack shows up, alternative you can check your REQ inventory here on Waypoint: https://www.halowaypoint.com/en-us/games/halo-5-guardians/xbox-one/requisitions/unopened-packs
Already removed my profile from the xbox and restarted it.
Then added the profile back.
Already checred waypoint for the res

Next steps?
What was the code for? Was it for a REQ Bundle?
It was for 10 Gold Reqs and the bonus 3
Xbox Live Support said to contact the developer as you are the only ones that can address it