- Gamertag (if different from account you are posting on)
- Description of your issue
It takes me about 1 minute to connect to lobby services. Then, when I try to play multiplayer (any playlist), I am unable to start a search for a lobby because it gives me the error message "Could not find a server that was suitable for all members of your fireteam". I am the only one in my fireteam. When I try to boot up a custom game or a coop campaign, it gives me the message "Error retrieving data center connection quality information. Please try again later." I am unable to start the game.
- Time & Date the issue occurred (if available)
This has been happening 24/7 since 12/08/2019 at around 1 pm when I finished reinstalling the game. I had the game deleted for awhile, then got the itch to play again with the release of halo reach.
- Playlist Name
All multiplayer playlists, including custom games and coop campaign.
- Are you experiencing delayed grenades, shot registration, etc? Please describe.
I don't know, I am not even able to search for a lobby, so I have no way of getting in game.
- Are you experiencing disconnects?
I am able to view my friends list and all my settings and everything just fine. I just seem to be unable to connect to lobbies.
- Are you “teleporting” around, or seeing other players warp from place to place?
Same as before, I can't even get into a lobby, let alone into a game.
- Match Link (Waypoint, HaloTracker, or Halo5Arena)
None - I can't get into a game
- Video of your experience (XboxDVR, YouTube, Waypoint, Xbox.com)
United States/East Coast
- Your ISP
- Bandwidth speeds (Up / Down)
160.9 Mbps down / 10.2 Mbps up
- Make / Model of your router
Make: Dual-Band WiFi 802.11ac XB3 / Model: TC8717C
- Firmware version of your router
Any additional information you can provide about your set up / connection would also be of great help!
-I am connected wireless with no way of going wired currently. I know wired is better, but it just isn't an option currently.
-I have tried power cycling my xbox AND my router, reinstalling halo 5 multiple times, signing into different accounts, restarting the game, and factory resetting my xbox. None of them fixed the issue. I also cleared local save data, but to no avail.
-I don't know when the issue actually started, as I suspect it isn't just me, but I started experiencing it on December 8th and haven't been able to fix it.
-I suspect the issue isn't on my end
-I have made several thread posts now on this website and on r/halo on reddit. I haven't heard from anyone on the issue, only people telling my to reset my router, which clearly hasn't worked. 343 has been radio silent on the issue. I am patient, but I would at least like to know that 343 is aware of the issue and working on a fix. Communication is key...