Forums / Support / Halo 5: Guardians Support

The official Halo 5 "Why was I banned?" thread

OP WulfwoodsSins

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The following FAQ should answer some of your questions about Halo 5 bans. We will update this FAQ as necessary.

I received an in-game message saying I have been banned. Why?
If you are checking this page because of an in-game message, it is likely that you have been banned for violating the terms of use and/or committing a code of conduct violation. It is also possible, in the case of an especially egregious violation, that your Xbox One system itself is now banned from Matchmaking. The duration of this ban is based on the type, frequency or nature of the committed violation. In most cases, Custom Games will still be available. In extreme cases, they will not.

How can I tell how long I was banned for?
Ban duration will be shown on the red ban screen as the ban hammer strikes. First offences are generally low and last only a few minutes, but will increase in duration incrementally with each subsequent ban. The ban timer itself displays times as follows -
Days : Hours : Minutes : Seconds

What types of actions can result in a ban?
Types of violation include, but are not limited to, the following example actions:
  • Modifying your Xbox One hardware or game software and services in any way.
  • Idling through games, habitual quitting/suiciding/betraying, or any other type of unsociable and unsportsmanlike behavior.
  • Impersonating a 343 Industries or Microsoft employee on Xbox LIVE with intent to defraud or cause harm to other players.
Why was I banned for winning a match / quitting one match / quitting a custom game? *
You weren't. The ban system runs at least 1 game behind so your ban will have been placed for a previous offence. After completing your next event, whether it is a matchmaking game, custom game, forge session, spectating a friend or viewing theatre, the system will then show you a message telling you that you have been banned. As it takes more than a single offence to earn a ban you will never be banned for leaving one match, it will be multiple offences that have led to a ban being placed on your account.

I shouldn't be banned. My brother/sister/cousin/dad/mom/friend must've logged on with my account and done bad things. Will you please reverse my ban?
If this is indeed the case, we do understand your frustration. However, it is your sole responsibility to keep your account information secure and not share it with others who would abuse it. We have no way of detecting who is playing with your account, and if your gamertag is caught making naughty, you will be banned. Those are the rules.

I didn't do anything wrong, and you can't prove it. Will you please reverse my ban?
Our automated system builds up a digital case of wrongdoing before any ban is enacted. If you accidentally disconnect a time or two, you won't get banned. Instead the system looks for patterns that can't happen accidentally. If the banhammer detects enough wrongdoing, you were doing wrong.

Will posting in this thread guarantee my ban will be lifted and that someone will respond personally to every post?
Unfortunately, no. We simply don't have enough eyes, ears and typing hands to respond to every single post. However, the community will help keep you honest. You have a public game history for everyone to see. If you post you were banned unjustly, the community is in their rights to check out your history to confirm or deny your claims.Please, just keep it clean.

The purpose of this thread is to keep all questions pertaining to bans in one place. Without a megathread for such questions, the rest of the forum will almost certainly turn into a cavalcade of ban questions.

If you were banned and think you have a case, this is the ONLY thread you should post in. If other moderators see posts pertaining to bans in other threads, they will either be deleted outright or a kind-hearted mod might just move the posts to this thread.

If any users are caught habitually spamming ban threads in other threads, we will consider that a violation of the forum Terms of Use. You will risk being banned here as well. We don't want to have to ban anyone, but we do want an open, honest and positive place to post about all things Halo, so a thread like this is necessary.

Thanks in advance!

* [updated: 05/25/2016]
This was a long time coming. O Lordy!
All isles are now clean you may now re-enter the store.
Come on, everyone had to have seen this coming.
Will being disconnected by lagging out of a game cause a ban, or count against me, aside from losing whatever XP or RP boost I had used?
Will being disconnected by lagging out of a game cause a ban, or count against me, aside from losing whatever XP or RP boost I had used?
If done enough times, yes, I believe so.
Will being disconnected by lagging out of a game cause a ban, or count against me, aside from losing whatever XP or RP boost I had used?
1-2 games where you lag out shouldn't. But if it becomes an issue, you may want to consider checking out your network settings to try and prevent it in the future.
Thanks WulfwoodsSins! This will hopefully resolves some of these Halo 5 ban threads.
I got banned five times in a row because the servers are garbage; why wasn't that included?
The following FAQ should answer some of your questions about Halo 5 bans. We will update this FAQ as necessary.

I received an in-game message saying I have been banned. Why?

If you are checking this page because of an in-game message, it is likely that you have been banned for violating the terms of use and/or committing a code of conduct violation. It is also possible, in the case of an especially egregious violation, that your Xbox One system itself is now banned from Matchmaking. The duration of this ban is based on the type, frequency or nature of the committed violation. In most cases, Custom Games will still be available. In extreme cases, they will not.

What types of actions can result in a ban?

Types of violation include, but are not limited to, the following example actions:
  • Modifying your Xbox One hardware or game software and services in any way.
  • Idling through games, habitual quitting/suiciding/betraying, or any other type of unsociable and unsportsmanlike behavior.
  • Impersonating a 343 Industries or Microsoft employee on Xbox LIVE with intent to defraud or cause harm to other players.
I shouldn't be banned. My brother/sister/cousin/dad/mom/friend must've logged on with my account and done bad things. Will you please reverse my ban?

If this is indeed the case, we do understand your frustration. However, it is your sole responsibility to keep your account information secure and not share it with others who would abuse it. We have no way of detecting who is playing with your account, and if your gamertag is caught making naughty, you will be banned. Those are the rules.

I didn't do anything wrong, and you can't prove it. Will you please reverse my ban?

Our automated system builds up a digital case of wrongdoing before any ban is enacted. If you accidentally disconnect a time or two, you won't get banned. Instead the system looks for patterns that can't happen accidentally. If the banhammer detects enough wrongdoing, you were doing wrong.

Will posting in this thread guarantee my ban will be lifted and that someone will respond personally to every post?

Unfortunately, no. We simply don't have enough eyes, ears and typing hands to respond to every single post. However, the community will help keep you honest. You have a public game history for everyone to see. If you post you were banned unjustly, the community is in their rights to check out your history to confirm or deny your claims. Please, just keep it clean.

The purpose of this thread is to keep all questions pertaining to bans in one place. Without a megathread for such questions, the rest of the forum will almost certainly turn into a cavalcade of ban questions.

If you were banned and think you have a case, this is the ONLY thread you should post in. If other moderators see posts pertaining to bans in other threads, they will either be deleted outright or a kind-hearted mod might just move the posts to this thread.

If any users are caught habitually spamming ban threads in other threads, we will consider that a violation of the forum Terms of Use. You will risk being banned here as well. We don't want to have to ban anyone, but we do want an open, honest and positive place to post about all things Halo, so a thread like this is necessary.

Thanks in advance!
No Thank you!!
I got banned five times in a row because the servers are garbage; why wasn't that included?
This gave me a good chuckle, lol
well i have never been banned so i intend to keep it that way
I got banned five times in a row because the servers are garbage; why wasn't that included?
This gave me a good chuckle, lol
well it is serious most of my friends have had that happen to them
I got banned five times in a row because the servers are garbage; why wasn't that included?
This gave me a good chuckle, lol
well it is serious most of my friends have had that happen to them
I have only been able to play 17 Arena games this month due to ban-lag.
It's Hell, feel lucky if it doesn't affect you
When does the Banhammer reset?
Daily?

Weekly?
Monthy?
Yearly?
Never?
I got banned five times in a row because the servers are garbage; why wasn't that included?
This gave me a good chuckle, lol
well it is serious most of my friends have had that happen to them
I have only been able to play 17 Arena games this month due to ban-lag.
It's Hell, feel lucky if it doesn't affect you
I meant I laughed because it's true lol I have yet to be banned yet, since I don't quit, but I do get booted a Iot could relate to the post
What about those of us who get into games that are just so laggy its not even funny...
All isles are now clean you may now re-enter the store.
Exactly, now no more messing up the isles lol
Well, there go any future "ridicule threads" I was planning on doing when the problem worsened...

Also, for those who disconnect. Guys, use the screenshot function and take an screencap of your disconnect so we can now whether you're saying the truth or not!
Quote:
I didn't do anything wrong, and you can't prove it. Will you please reverse my ban?Our automated system builds up a digital case of wrongdoing before any ban is enacted. If you accidentally disconnect a time or two, you won't get banned. Instead the system looks for patterns that can't happen accidentally. If the banhammer detects enough wrongdoing, you were doing wrong.
^^^^ Wrong.

I lagged out of one game when I haven't even played in the last few days. I didn't quit out of anything today, the lag out was not my fault and I got banned right away. It was over quickly, but I still should not be getting banned for a single lag out that is the fault of my internet provider.
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