Forums / Support / Halo Wars Series Support

[343 Response] Halo Wars 2 installation stopped

OP Zuper Dragon

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I've got the same problem. Installation stopping at 22% every time. I just got the new xbox dashboard update a few days ago so I'm wondering if that is causing the problem. I'm definitely not going to try the factory reset since it doesn't seem to be successful for everyone.
This is happening for me too, attempted several installs and TWO factory resets and it's not working, this is seriously pissing me off and, despite the fact it's one game, is seriously making me think about getting a playstation because what use is a -Yoinking!- xbox exclusive if i can't play it
I tried to factory reset my Xbox, and Halo Wars 2 is still stuck at 8.76 GB out of 41.74 GB. That didn't work for me. Please help!
I tried to factory reset my Xbox, and Halo Wars 2 is still stuck at 8.76 GB out of 41.74 GB. That didn't work for me. Please help!
I have the same problem too this sucks 😫
I am having the same issue.

I have contacted Xbox Support an exhausting number of times and the general consensus is that they don't know how the hell to fix it, and that's it. They have "escalated" it to a game specialist since it's a big issue, but what the heck does that mean? Gents, I fear that this is not going to be solved overnight.
So frustrating!
Oh this won't be solved overnight. I feel like someone had just screwed up big time and they have no clue how to fix this issue.
This is not microsoft's problem. The certification process is to see if the game could affect the hardware of the system. The actual problem is the update for the game. If the company submits a corrupted file for certification then it will get published as long as it does not interfere with the system hardware. It is not microsoft's job to check for those issues it is the gaming companies.
This is not microsoft's problem. The certification process is to see if the game could affect the hardware of the system. The actual problem is the update for the game. If the company submits a corrupted file for certification then it will get published as long as it does not interfere with the system hardware. It is not microsoft's job to check for those issues it is the gaming companies.
so what you're saying is, 343 promises us the flood, accidentally gives us a corrupted file that stops us from playing the game so now we're stuck from playing the one good game they've made
This is not microsoft's problem. The certification process is to see if the game could affect the hardware of the system. The actual problem is the update for the game. If the company submits a corrupted file for certification then it will get published as long as it does not interfere with the system hardware. It is not microsoft's job to check for those issues it is the gaming companies.
so what you're saying is, 343 promises us the flood, accidentally gives us a corrupted file that stops us from playing the game so now we're stuck from playing the one good game they've made
That what it is looking like. If you go to google and type video game certification process it should be the third link down. It will say “what is the certification process of Microsoft for?” It is a reddit website
I'm having the same issue too.

The update failed every time at 19.06GB. I uninstalled the game, try to reinstalling it (I own the physical Ultimate Edition) and it immediately stops installing giving me the vague message of something went wrong with an error code of 0x80070057. Yet it puts a 25.8GB file for Halo Wars 2 in my games list.

I uninstall that and it puts a 42 ish GB file in my ready to install list, which is the same file that stops installing at 19.06 GB, which happens again.

I uninstall that, try installing it from disc again, get the same vague message and error code, yet it puts the 25.8GB file for Halo Wars 2 in my games list. This also happens if I try installing it while not connected to the internet.

I uninstall that, it puts the 42 ish GB file in my ready to install list and the cycle continues.

Whenever I try to uninstall it and some how manage to get it to disappear from the ready to install section, I turn the console completely off, unplug it, leave it for a few minutes, plug it back in and turn it on. Once the console is back on the 25.8GB file is somehow magically back in the my games list, which gives me the same vague message and error code as before.

I uninstall that, it puts the 42 ish GB file in my ready to install list and the cycle continues yet again.

Seriously Devs, did you even test this update? I had no issues at all before this and now I can't play the game at all.

I refuse to factory reset the console for one game, especially since I have 97 other games installed and they all work without any issues at all. I shouldn't have to factory reset the console because an update you guys did completely broke the game, particularly since even doing that isn't working for some people either.

I was on call with Xbox support for an hour and nothing they suggested worked.

Please fix your game!
Some people are getting lucky and it installs. Mine is at 62% right now after I factory reset my xbox, but only time will tell
We believe this is an Xbox Live CDN problem (think of it as where you are getting your content from having a corrupt file), as with people flattening their boxes are having this issue repeat. I have escalated with the Xbox team to investigate and see if there is a corrupt file up there that is getting served to you. If this is the case, they will have to purge the failed copy or whatever is causing the corruption and repush the build that is working for everyone else.

To repeat, this is not a game issue, as the game is working for many, many people.
We believe this is an Xbox Live CDN problem (think of it as where you are getting your content from having a corrupt file), as with people flattening their boxes are having this issue repeat. I have escalated with the Xbox team to investigate and see if there is a corrupt file up there that is getting served to you. If this is the case, they will have to purge the failed copy or whatever is causing the corruption and repush the build that is working for everyone else.

To repeat, this is not a game issue, as the game is working for many, many people.
Thank you for the clarification, can you please let us know when it will or has been fixed please?
We believe this is an Xbox Live CDN problem (think of it as where you are getting your content from having a corrupt file), as with people flattening their boxes are having this issue repeat. I have escalated with the Xbox team to investigate and see if there is a corrupt file up there that is getting served to you. If this is the case, they will have to purge the failed copy or whatever is causing the corruption and repush the build that is working for everyone else.

To repeat, this is not a game issue, as the game is working for many, many people.
Thank you for the clarification, can you please let us know when it will or has been fixed please?
Yea, Ill let you know when I hear anything. Currently, they have given me a bunch of forms to fill out, so I'm putting all your names on it so they can investigate it.
We believe this is an Xbox Live CDN problem (think of it as where you are getting your content from having a corrupt file), as with people flattening their boxes are having this issue repeat. I have escalated with the Xbox team to investigate and see if there is a corrupt file up there that is getting served to you. If this is the case, they will have to purge the failed copy or whatever is causing the corruption and repush the build that is working for everyone else.

To repeat, this is not a game issue, as the game is working for many, many people.
Thank you for the clarification, can you please let us know when it will or has been fixed please?
Yea, Ill let you know when I hear anything. Currently, they have given me a bunch of forms to fill out, so I'm putting all your names on it so they can investigate it.
Really really really thank you, I hope that they can fix it , I want to play atn and halo wars 2 so bad it drives me crazy :D
We believe this is an Xbox Live CDN problem (think of it as where you are getting your content from having a corrupt file), as with people flattening their boxes are having this issue repeat. I have escalated with the Xbox team to investigate and see if there is a corrupt file up there that is getting served to you. If this is the case, they will have to purge the failed copy or whatever is causing the corruption and repush the build that is working for everyone else.

To repeat, this is not a game issue, as the game is working for many, many people.
Thank you for the clarification, can you please let us know when it will or has been fixed please?
Yea, Ill let you know when I hear anything. Currently, they have given me a bunch of forms to fill out, so I'm putting all your names on it so they can investigate it.
Thank you very much! I'm glad to know that you guys are working hard to fix the issue!
Is anyone on a VPN where they could change the region they are requesting data from? A commonality I'm seeing in the reports is eastern US and Europe. If someone could spoof to the CDNs that they are in Western US and see if that solves the problem for them, it would help me give the Xbox team more info.
We believe this is an Xbox Live CDN problem (think of it as where you are getting your content from having a corrupt file), as with people flattening their boxes are having this issue repeat. I have escalated with the Xbox team to investigate and see if there is a corrupt file up there that is getting served to you. If this is the case, they will have to purge the failed copy or whatever is causing the corruption and repush the build that is working for everyone else.

To repeat, this is not a game issue, as the game is working for many, many people.
Thank you for the clarification, can you please let us know when it will or has been fixed please?
Yea, Ill let you know when I hear anything. Currently, they have given me a bunch of forms to fill out, so I'm putting all your names on it so they can investigate it.
Awesome, can't wait to finally play the new DLC
Same here hope what ever you working on works.
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