Forums / Support / Halo Wars Series Support

[343 Response] [HW2] Game crash after unit command

OP Blackandfan

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Brandbjorn1823
Yeah I couldn't find it either, so yeah it's not your PC it's the game/windows update.
For those of you that are encountering this issue, we encourage you to submit a ticket on Halo Support. Please include the results of this query run via your Windows 10 machine's PowerShell:

Quote:
Get-HotFix | Select-Object HotFixID,Description,InstalledBy,InstalledOn | FT -AutoSize
To open PowerShell:

  • Press WIN+X
  • Select Windows PowerShell from the navigation menu
  • Input the command and press Enter
Same issue as described by the players above.

PS C:\WINDOWS\system32> Get-HotFix | Select-Object HotFixID,Description,InstalledBy,InstalledOn | FT -AutoSize
HotFixID Description InstalledBy InstalledOn
-------- ----------- ----------- -----------
KB4532938 Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
KB4497727 Security Update 01/04/2019 00:00:00
KB4516115 Security Update NT AUTHORITY\SYSTEM 16/10/2019 00:00:00
KB4521863 Security Update NT AUTHORITY\SYSTEM 18/10/2019 00:00:00
KB4524569 Security Update NT AUTHORITY\SYSTEM 18/11/2019 00:00:00
KB4528759 Security Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
KB4528760 Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
Jsazzy, KJ McMaster, Yui907 and Brandbjorn1823 - per Sam's request on the previous page, can you file a ticket on the Halo Support site and add that information there? Thanks. It wasn't intended for people to post their details here
Yui907 wrote:
For those of you that are encountering this issue, we encourage you to submit a ticket on Halo Support. Please include the results of this query run via your Windows 10 machine's PowerShell:

Quote:
Get-HotFix | Select-Object HotFixID,Description,InstalledBy,InstalledOn | FT -AutoSize
To open PowerShell:

  • Press WIN+X
  • Select Windows PowerShell from the navigation menu
  • Input the command and press Enter
Same issue as described by the players above.

PS C:\WINDOWS\system32> Get-HotFix | Select-Object HotFixID,Description,InstalledBy,InstalledOn | FT -AutoSize
HotFixID Description InstalledBy InstalledOn
-------- ----------- ----------- -----------
KB4532938 Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
KB4497727 Security Update 01/04/2019 00:00:00
KB4516115 Security Update NT AUTHORITY\SYSTEM 16/10/2019 00:00:00
KB4521863 Security Update NT AUTHORITY\SYSTEM 18/10/2019 00:00:00
KB4524569 Security Update NT AUTHORITY\SYSTEM 18/11/2019 00:00:00
KB4528759 Security Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
KB4528760 Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
Uninstalling the two updates that are optional and leaving the security update installed will let you play the game normally.

I'm doing this and delaying reinstalling the optional updates for 7 days, they'll have a fix by then.
stckrboy wrote:
Jsazzy, KJ McMaster, Yui907 and Brandbjorn1823 - per Sam's request on the previous page, can you file a ticket on the Halo Support site and add that information there? Thanks. It wasn't intended for people to post their details here
How? The link provided only gives the option for MCC and Reach:

https://ibb.co/QmTGYkc
There is no facility for reporting Halo Wars 2 issues there.
on my thread reporting this same problem, one replier said that they did not have this problem when they were playing on an xbox controller and were able to issue capture/attack commands without a problem, only when they were on mouse + keyboard did they see this problem.
on my thread reporting this same problem, one replier said that they did not have this problem when they were playing on an xbox controller and were able to issue capture/attack commands without a problem, only when they were on mouse + keyboard did they see this problem.
Yeah, that's correct.
I am having the same issue. Cant get through a match no matter what. Ran fine day befiore yesterday and right after windows updates Im getting crashes constantly.
Yui907 wrote:
Yui907 wrote:
For those of you that are encountering this issue, we encourage you to submit a ticket on Halo Support. Please include the results of this query run via your Windows 10 machine's PowerShell:

Quote:
Get-HotFix | Select-Object HotFixID,Description,InstalledBy,InstalledOn | FT -AutoSize
To open PowerShell:

  • Press WIN+X
  • Select Windows PowerShell from the navigation menu
  • Input the command and press Enter
Same issue as described by the players above.

PS C:\WINDOWS\system32> Get-HotFix | Select-Object HotFixID,Description,InstalledBy,InstalledOn | FT -AutoSize
HotFixID Description InstalledBy InstalledOn
-------- ----------- ----------- -----------
KB4532938 Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
KB4497727 Security Update 01/04/2019 00:00:00
KB4516115 Security Update NT AUTHORITY\SYSTEM 16/10/2019 00:00:00
KB4521863 Security Update NT AUTHORITY\SYSTEM 18/10/2019 00:00:00
KB4524569 Security Update NT AUTHORITY\SYSTEM 18/11/2019 00:00:00
KB4528759 Security Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
KB4528760 Update NT AUTHORITY\SYSTEM 15/01/2020 00:00:00
Uninstalling the two updates that are optional and leaving the security update installed will let you play the game normally.

I'm doing this and delaying reinstalling the optional updates for 7 days, they'll have a fix by then.
How can i uninstall the two updates?
just a headsup for anyone with a controller, you can bypass the crash while using a controller
Yui907 wrote:
How? The link provided only gives the option for MCC and Reach:

https://ibb.co/QmTGYkc
There is no facility for reporting Halo Wars 2 issues there.
I know it only lists those games, but you can still report the issue anyway and it will be forwarded to the correct team
Happy Thursday, y'all! Stopping by with an update from the studio this morning -

Our test team was able to successfully repro the issue in-house and we believe we're on the right track with narrowing down where the issue lies. We don't have an ETA on a fix but this is still being actively looked at. Also, if anyone was curious, this does not seem to be impacting Halo Wars: Definitive Edition so in the meantime, if you find yourself with an overwhelming desire to herd all units, get back to your roots! :)
just a headsup for anyone with a controller, you can bypass the crash while using a controller
Thanks! Yeah it works for some reason, I don't know why it works with controller and not mouse.
Happy Thursday, y'all! Stopping by with an update from the studio this morning -

Our test team was able to successfully repro the issue in-house and we believe we're on the right track with narrowing down where the issue lies. We don't have an ETA on a fix but this is still being actively looked at. Also, if anyone was curious, this does not seem to be impacting Halo Wars: Definitive Edition so in the meantime, if you find yourself with an overwhelming desire to herd all units, get back to your roots! :)
Awesome! Thanks for taking the time to try and fix that bug. :)
just a headsup for anyone with a controller, you can bypass the crash while using a controller
This is interesting and I'll pass it on to the team as a heads up.

Thanks!

Edit - J/K I told them and they already knew this.
Happy Thursday, y'all! Stopping by with an update from the studio this morning -

Our test team was able to successfully repro the issue in-house and we believe we're on the right track with narrowing down where the issue lies. We don't have an ETA on a fix but this is still being actively looked at. Also, if anyone was curious, this does not seem to be impacting Halo Wars: Definitive Edition so in the meantime, if you find yourself with an overwhelming desire to herd all units, get back to your roots! :)
Wonderful news! Thanks for keeping us up to date! Will fire up HW DE in the meantime.
For those of you unsure on how to submit the support ticket, I finally figured it out:

https://support.halowaypoint.com/hc/en-us/requests/new

Just follow that link instead!
TEMPORARY SOLUTION

Use your controller.
same problem
windows 10 home
version 1909
OS 18363.592
i7-7700k
16 GB ram
evga geforece gtx 1080ti
crashes when ever units are selected units attack or capture supplies
Same problem. Craches are in any game mode if I start contacting with something
Windows 10 home
Intel Core I7-9700K
NVIDIA GeForce RTX 2070 SUPER
Z390 AORUS PRO WIFI
16 GB RAM
3. What's your gamertag?
Greantus
4. What region are you playing from?
Europe
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