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[343 Response] [HW2] Game crash after unit command

OP Blackandfan

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Happy Friday, y'all!

We're still actively working on this issue but in the meantime, as some of you have reported, it appears that using a controller plugged into your PC is a good workaround.

If you experience a crash while using a controller, please file a new ticket at the Halo Support site so we can investigate more. Please keep following this thread for updates as I have them for you.

In the meantime, have a great weekend!
I started having this issue right after a win update, when is 343 going to get a patch going for this issue...?
Hey,

I got the same problem! Every multiplayer game crashes since today. I think to recall that there was a windows update yesterday. After 10 seconds or so in a multiplayer game it instantly crashes. I've been playing this game for one or two years now and of course I get the casual freezes and crashes in 2 out of 10 games, but this time it crashes every time. Hope it gets fixed soon. I love the game

Regards
You say use Halo support but, Halo support says the only game they support is the master chief collection.
You say use Halo support but, Halo support says the only game they support is the master chief collection.
You can still use it, just ignore the games listed and file a report. It will be forwarded to the correct team
Happy Friday, y'all!

We're still actively working on this issue but in the meantime, as some of you have reported, it appears that using a controller plugged into your PC is a good workaround.

If you experience a crash while using a controller, please file a new ticket at the Halo Support site so we can investigate more. Please keep following this thread for updates as I have them for you.

In the meantime, have a great weekend!
I did a little more experimenting in Campaign and Skirmish with the bug, whenever your units walk over the supplies it does not crash the game, since how you collect supplies in campaign is different vs Skirmish, but whenever you click the supplies in campaign with any infantry units it crashes, and in Skirmish, it also crashes whenever you tell your units to attack other units or structures, or tell your units to use a structure. and if you tell your units to attack with the R key for the ability it still crashes. so it seems to be an issue with giving commands to your units, when you use mouse and keyboard, but everything works perfectly fine on a controller and doesn't crash. none of this used to happen until the new Windows update, I don't know why that is. but anyways I just wanted to give a little more information and maybe it well help. you probably already know all this lol, well good luck on trying to fix the bug, and have a nice day! :)
I started having this issue right after a win update, when is 343 going to get a patch going for this issue...?
Updates have been posted with progress, but there's no eta on when it will be fixed. As noted in previous posts you can play with a controller in the mean time if you are able to

This post has been hidden.

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So what I've gathered is to delay the windows update until Halo Wars 2 is updated?
So what I've gathered is to delay the windows update until Halo Wars 2 is updated?
No, do not delay updating your PC. You risk the security of your machine by doing that. Update your PC and wait for 343 to patch. As noted above you can play using a controller in the mean time.

Again, please do not delay updating or uninstall updates from your PC
I've payed $76 AUD for a game I can not even play? 343, sort it out. Beyond a joke.
I've payed $76 AUD for a game I can not even play? 343, sort it out. Beyond a joke.
It's an issue that was out of 343's control as it was caused by an update to Windows, if you see the first post of the topic 343 have been updating steadily with progress. They actually just tweeted out that they thing they've found the root cause of the problem. I get that it's frustrating not being able to play, but there are people working to try and fix it. Some folk even came over from the MCC team to help out.
For those of you that are encountering this issue, we encourage you to submit a ticket on Halo Support. Please include the results of this query run via your Windows 10 machine's PowerShell:

Quote:
Get-HotFix | Select-Object HotFixID,Description,InstalledBy,InstalledOn | FT -AutoSize
To open PowerShell:

  • Press WIN+X
  • Select Windows PowerShell from the navigation menu
  • Input the command and press Enter
<p>Yep same</p>HotFixID Description InstalledBy InstalledOn
-------- ----------- ----------- -----------
KB4532938 Update NT AUTHORITY\SYSTEM 16/01/2020 00:00:00
KB4503308 Security Update NT AUTHORITY\SYSTEM 04/08/2019 00:00:00
KB4508433 Security Update NT AUTHORITY\SYSTEM 04/08/2019 00:00:00
KB4515383 Security Update NT AUTHORITY\SYSTEM 11/09/2019 00:00:00
KB4516115 Security Update NT AUTHORITY\SYSTEM 11/09/2019 00:00:00
KB4517245 Update NT AUTHORITY\SYSTEM 14/11/2019 00:00:00
KB4520390 Security Update NT AUTHORITY\SYSTEM 04/10/2019 00:00:00
KB4521863 Security Update NT AUTHORITY\SYSTEM 10/10/2019 00:00:00
KB4524569 Security Update NT AUTHORITY\SYSTEM 13/11/2019 00:00:00
KB4528759 Security Update NT AUTHORITY\SYSTEM 16/01/2020 00:00:00
KB4528760 Update NT AUTHORITY\SYSTEM 16/01/2020 00:00:00
Cannot find the ticket for HW so here are the specs

Windows 10
CPU = Ryzen 7 1700
GPU = Vega 64
RAM = 16GB DDR5
Windows 10 Version = 1909
3. What's your gamertag?
Mexican7hunder
4. What region are you playing from?
North American
xXPxNdXx - if you haven't already, can you please file a ticket on the Halo Support site and include that information? Thanks
aah the nsa they just f*** everything up don't they
Recién adquirí el juego y este problema es el que no me deja jugar la campaña :( Me gustaría una solución rápida y eficaz.
Las especificaciones de mi PC son:
Procesador = Intel i5-7500HQ
GPU = GTX 1060 Nvidia 6gb
RAM = 8GB DDR4
Versión de Windows 10 = 1909
Gamertag: Zethiskda
Región:Norteamerica
Hi, I wrote about this problem before in another thread before I saw it here.
CPU; i7-9750h @3.9GHz
RAM; 16GB Corsair DDR5
GPU; Nvidia RTX 2060
Win 10, with latest security update that breaks everything.

Here is the event viewer of the error and crash of HW2, after ordering marines to grab supplies.

Faulting application name: HaloWars2_WinAppDX12Final.exe, version: 0.0.0.0, time stamp: 0x5c6f6e42
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006db8e
Faulting process id: 0x3444
Faulting application start time: 0x01d5ce2f4fa5c4a9
Faulting application path: C:\Program Files\WindowsApps\Microsoft.HoganThreshold_1.11.2929.2_x64__8wekyb3d8bbwe\HaloWars2_WinAppDX12Final.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: ad7fb433-4a51-4c37-9226-60a145fa9f51
Faulting package full name: Microsoft.HoganThreshold_1.11.2929.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: xgame.App

HOTFIX;

HotFixID Description InstalledBy InstalledOn
-------- ----------- ----------- -----------
KB4532938 Update NT AUTHORITY\SYSTEM 1/15/2020 12:00:00 AM
KB4503308 Security Update NT AUTHORITY\SYSTEM 7/31/2019 12:00:00 AM
KB4508433 Security Update NT AUTHORITY\SYSTEM 8/14/2019 12:00:00 AM
KB4509096 Security Update NT AUTHORITY\SYSTEM 7/25/2019 12:00:00 AM
KB4515383 Security Update NT AUTHORITY\SYSTEM 9/12/2019 12:00:00 AM
KB4516115 Security Update NT AUTHORITY\SYSTEM 9/13/2019 12:00:00 AM
KB4521863 Security Update NT AUTHORITY\SYSTEM 10/9/2019 12:00:00 AM
KB4524569 Security Update NT AUTHORITY\SYSTEM 11/14/2019 12:00:00 AM
KB4528759 Security Update NT AUTHORITY\SYSTEM 1/15/2020 12:00:00 AM
KB4501374 Update NT AUTHORITY\SYSTEM 7/25/2019 12:00:00 AM
KB4528760 Update NT AUTHORITY\SYSTEM 1/15/2020 12:00:00 AM
Quote:
If you haven't already, please file a ticket on the Halo Support site and include the relevant information sled for previously by 343. Thanks
stckrboy wrote:
xXPxNdXx - if you haven't already, can you please file a ticket on the Halo Support site and include that information? Thanks
where i can find the dump file of halo wars 2? im submiting a ticket
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