Forums / Support / Halo Wars 2

Game Crash at Launch

OP armand1007

So ive only been able to play Halo Wars 2 5 times wich is a shame my pc is up to date my nvidia driver is up to date every app a windows store is up to date even the game is up to date but when i try to play the game it crashes seconds after it opens the window....whats even more strange is that the halo wars definitive edition has no problem i can play it at ease i bought them in the CE and downloaded them the same day yet HW2 has never properly worked what can i do_ i even formated my pc reinstalled windows and the drivers i needed and it still wont work....so frustrating.
Can you post your DXDIAG for the machine so I can look into this?

Thank you!
ok just wondering a few months a go like 6 i wrote on the xbox site because windows store apps was blocked and it said i had infringed the agreement so i wrote and the person said that everything was normal could there be any link with me not being able to play_ PLEASE HELP ME.

MY DXDIAG IS

System Information
------------------
Time of this report: 2/23/2018, 19:25:27
Machine name: ARMAND-PC
Machine Id: {112C1477-2BBF-43D1-979A-4DBE9D087DB9}
Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell System XPS L702X
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 4010MB RAM
Page File: 4549MB used, 4580MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Please help me.
Postums wrote:
Can you post your DXDIAG for the machine so I can look into this?

Thank you!
Please help me i posted my dxdiag.
Hello, I have the same problem
I was able to play the game since the game launch,
but after the latest update of the game(or the windows update?) I was unable to launch the game at all(only the launch logo than crash).

Here is the erro event log related to the game:
-
System
-
Provider
[ Name]
Application Error
-
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
-
TimeCreated
[ SystemTime]
2018-02-25T09:59:00.252412900Z
EventRecordID
575
Channel
Application
Computer
Dream-Chaser
Security
-
EventData

HaloWars2_WinAppDX12Final.exe

0.0.0.0

5a50bf8f

HaloWars2_WinAppDX12Final.exe

0.0.0.0

5a50bf8f

c0000005

00000000001f3dff

25e4

01d3ae1f414b67f4

C:\Program Files\WindowsApps\Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe\HaloWars2_WinAppDX12Final.exe

C:\Program Files\WindowsApps\Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe\HaloWars2_WinAppDX12Final.exe

e4498385-5679-4f66-94e6-0fef11ed60ed

Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe

xgame.App

and here is the dxdiag of my pc:
------------------
System Information
------------------
Time of this report: 2/25/2018, 18:07:08
Machine name: DREAM-CHASER
Machine Id: {A40CA114-3D37-4397-8A4F-239A0B1A4FEB}
Operating System: Windows 10 教育版 64-bit (10.0, Build 17107) (17107.rs4_release.180220-1350)
Language: Chinese (Traditional) (Regional Setting: Chinese (Traditional))
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
BIOS: F15 (type: UEFI)
Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 8138MB RAM
Page File: 7710MB used, 7594MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17107.1000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Radeon (TM) RX 470 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_34111462&REV_CF
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8109 MB
Dedicated Memory: 4041 MB
Shared Memory: 4068 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.647961,0.341320), Green(0.318859,0.618664), Blue(0.152844,0.059094), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: AOC 2381
Monitor Model: 2381
Monitor Id: AOC2381
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported (Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0321267.inf_amd64_e24b1cf3a271ca4f\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321267.inf_amd64_e24b1cf3a271ca4f\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321267.inf_amd64_e24b1cf3a271ca4f\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0321267.inf_amd64_e24b1cf3a271ca4f\amdxc64.dll
Driver File Version: 23.20.0780.0002 (English)
Driver Version: 23.20.780.2
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.3
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 2017/10/26 上午 08:00:00, 1956768 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-D077-1D1774C2DA35}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0x34111462
Revision ID: 0x00CF
Driver Strong Name: oem14.inf:cb0ae41475a7bd48:ati2mtag_Polaris10DS:23.20.780.2:pci\ven_1002&dev_67df&subsys_34111462&rev_cf
Rank Of Driver: 00D10000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Hope you fix it soon!
I have the same Problem. The game worked last year. Now i wanted to play it again and it won't launch.

EventData

HaloWars2_WinAppDX12Final.exe

0.0.0.0

5a50bf8f

nvwgf2umx.dll

23.21.13.8843

5a1ca86d

c0000005

0000000000bb330b

3dc

01d3c5e7756ad5b9

C:\Program Files\WindowsApps\Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe\HaloWars2_WinAppDX12Final.exe

C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d65b7647eff8c45\nvwgf2umx.dll

dea03669-61a5-42a3-8a2b-2774ced79981

Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe

xgame.App

Edit: reinstalling the nvidia driver worked for me
armand1007 wrote:
So ive only been able to play Halo Wars 2 5 times wich is a shame my pc is up to date my nvidia driver is up to date every app a windows store is up to date even the game is up to date but when i try to play the game it crashes seconds after it opens the window....whats even more strange is that the halo wars definitive edition has no problem i can play it at ease i bought them in the CE and downloaded them the same day yet HW2 has never properly worked what can i do_ i even formated my pc reinstalled windows and the drivers i needed and it still wont work....so frustrating.
My game worked for 2 days before it started crashing, 343 games are garbage now and the support sucks.
I have the same issue

Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe

Fault bucket 1862899775327552159, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe
P2: praid:xgame.App
P3: 0.0.0.0
P4: 5a50bf8f
P5: HaloWars2_WinAppDX12Final.exe
P6: 0.0.0.0
P7: 5a50bf8f
P8: c0000005
P9: 00000000001f3dff
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE77C.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8B7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8BB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8CB.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.HoganT_d0a93e48b3b239cd74db356ba911acf641c3_c77a2b70_14fcec4f

Analysis symbol:
Rechecking for solution: 0
Report Id: f9001be3-f90b-440e-93a6-fc00133ded17
Report Status: 268435456
Hashed bucket: e6088827a652f98809da5979c08dc29f

------------------
System Information
------------------
Time of this report: 4/7/2018, 16:40:47
Machine name: DESKTOP-CDUHV76
Machine Id: {1E832CEF-0254-417F-BA0A-465346878C43}
Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7977
BIOS: 1.E0
Processor: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16344MB RAM
Page File: 10287MB used, 22057MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1070
Manufacturer: NVIDIA
Chip type: GeForce GTX 1070
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_85A01043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16260 MB
Dedicated Memory: 8088 MB
Shared Memory: 8172 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.649914,0.338391), Green(0.289562,0.609875), Blue(0.146008,0.070813), White Point(0.313000,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: SyncMaster
Monitor Id: SAM05CD
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Advanced Color Capabilities: None
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll
Driver File Version: 23.21.0013.9101 (English)
Driver Version: 23.21.13.9101
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.3
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 2/22/2018 8:00:00 PM, 949016 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-58C1-11CF-7E50-ADA51BC2DA35}
Vendor ID: 0x10DE
Device ID: 0x1B81
SubSys ID: 0x85A01043
Revision ID: 0x00A1
Driver Strong Name: oem12.inf:0f066de361866ac3:Section118:23.21.13.9101:pci\ven_10de&dev_1b81
Rank Of Driver: 00D12001
Please help me play halo wars 2 again.