Forums / Support / Halo Wars Series Support

Halo Wars 2 crash immediately on Win10

OP BloodReaver87

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I am in the same boat. Thought I'd try HW2 on PC instead of Xbox... Halo logo appears in a window, then window closes and nothing.
After being plagued with this same problem ever since I bought the Awakening the Nightmare DLC almost a year ago I finally got it working again last night. The solution for me was to completely wipe my graphics driver with DDU (Display Driver Uninstaller) and reinstall the newest Nvidia drivers. I ran the "clean and restart" option twice (the program recommends doing this in safe mode but I didn't, I know, shame on me). I had tried all the suggestions mentioned in this thread and others with no luck. I hope this helps someone - from what I saw in the many hours I spent researching this problem previously it seems like a lot of people are affected.
ive already posted this on a seperate topic but i hope bumping this will help me get this fixed faster

Issue: Halo Wars 2 crashes upon startup
Platform: PC
CPU: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz, 3504 Mhz, 4 Core(s), 4 Logical Processor(s)
RAM: G.Skill - Ripjaws V Series 16 GB (2 x 8 GB) DDR4-3000 Memory
GPU: MSI Gaming GeForce GTX 1060 6GB GDRR5
Windows OS Build: Microsoft Windows 10 Home Version 10.0.17763 Build 17763
Direct X Version: 12
Gamertag: LawleitRyusaki
Region: USALog Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 1/2/2019 11:05:43 AM
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: ******
Computer: *
Description:
The server Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe!xgame.App did not register with DCOM within the required timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2019-01-02T17:05:43.916257700Z" />
<EventRecordID>1700</EventRecordID>
<Correlation />
<Execution ProcessID="880" ThreadID="13984" />
<Channel>System</Channel>
<Computer>***</Computer>
<Security UserID="S-1-5-21-1707768454-2216442557-4052555658-1001" />
</System>
<EventData>
<Data Name="param1">Microsoft.HoganThreshold_1.11.2917.2_x64__8wekyb3d8bbwe!xgame.App</Data>
</EventData>
</Event>

Im coming here from Microsoft Tech Support which tried their best to help me with this problem but to no avail. I had exhausted all their troubleshooting options. I have tried reinstalling, updating windows, uninstalling my graphics drivers and reinstalling them using DDU, resetting the window store, using powershell to uninstall the windows store and reinstall it. My last attempt involved me going through the event viewer and pinpointing the root of the problem with which the tech support guy told me that the game was having problems authenticating something and thats why it was crashing. We checked that everything that would allow the game to properly authenticate was working and it was. Lastly we tried starting it up through the Halo app and it didnt work either and thats what lead me here to the forum. I've been troubleshooting this for two days now please can someone help me to get this to work
hey Lawleit Ryusaki, I'm having an identical problem and was lead here by MS support doing the exact same troubleshooting processes that you did.

specs:

Ram: G.SKILL TridentZ RGB Series 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model F4-3200C16Q-32GTZR (x2)

cpu: AMD Ryzen Threadripper 1950X (16-core/32-thread) Desktop Processor (YD195XA8AEWOF)

Gpu: ASUS ROG STRIX GeForce GTX 1080 TI 11GB VR Ready 5K HD Gaming Graphics Card (ROG-STRIX-GTX1080TI-11G-GAMING) (x2)
Game crashed for me also wave 89 of firefight co-op. sound cut out around wave 60.

Rig: Windows 10, GTX 1070, 8700K

Faulting application name: HaloWars2_WinAppDX12Final.exe, version: 0.0.0.0, time stamp: 0x5c3ff4c2
Faulting module name: KERNELBASE.dll, version: 10.0.17763.292, time stamp: 0xb51bba8e
Exception code: 0x00000000
Fault offset: 0x0000000000055549
Faulting process id: 0x36c0
Faulting application start time: 0x01d4cc639c6eda45
Faulting application path: C:\Program Files\WindowsApps\Microsoft.HoganThreshold_1.11.2924.2_x64__8wekyb3d8bbwe\HaloWars2_WinAppDX12Final.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 7db00323-0861-400f-8a1f-c0e3971d3212
Faulting package full name: Microsoft.HoganThreshold_1.11.2924.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: xgame.App
Same problem, just doesn't even launch...
game not working
It would crash if your system is not compatable with the game.
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