Same issue here. GT: Adrenaline
I had two chat sessions with MS support. Both times, they told me there's nothing they could do because it's a problem that the game developer has acknowledged. We have to sit and wait for a patch.
HOW IS THAT OKAY???
There was no problem when accepting everyone's money. Why is it okay to fail to deliver the goods? Refusing to give a refund (or some sort of compensation) BECAUSE THE DEVELOPER ACKNOWLEDGED THE ISSUE is beyond insulting. Is that all it takes now - just acknowledge the issue and then you're in the clear?
I posted on a similar reddit thread and tagged sketch a few days ago. Hopefully someone steps in and resolves this issue, one way or another.