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Help with elite controller and A 40's

OP l GlockS l

I recently purchased an elite controller for the second time to try it out again. My problem is in regards to voice chat. My voice is extremely low and I can't seem to hear other people in game. I believe I have third-generation Astro a 40s and an Astro mix amp. I have adjusted the settings in the Xbox one menu and still have the same problem. It seems to work fine when I plug in the chat adapter but do I really need to use that? Elite controller has the new 3.5 jack so I don't see why I should. Any help with this matter would be greatly appreciated.